Shipping policy

Welcome to EarthAlign, where we are committed to delivering your products in a timely and efficient manner. Below is our shipping policy, outlining key details about handling and delivery times.

Handling Time

  • Our average handling time is 1-3 business days. This is the time we take to process, pack, and dispatch your order after your purchase is confirmed.
  • Orders are processed on business days (Monday to Friday, excluding public holidays).

Delivery Time

  • For our customers in the US and Canada, the average standard delivery time is between 5-12 business days.
  • Please note that these are estimated delivery times, and actual delivery may vary depending on factors such as location, shipping carrier, and customs processing for international orders.

Shipping Confirmation and Order Tracking

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. This allows you to follow the journey of your package and get estimated delivery dates.
  • You can track your orders here: https://earthalign.co/apps/track123
  • If you have any concerns about tracking your order, please contact our customer service team for assistance.

Shipping Costs

  • Shipping costs vary depending on the size, weight, and destination of your order. The final shipping cost will be displayed at checkout.
  • We occasionally offer free shipping promotions. Keep an eye on our website and subscribe to our newsletter for updates on these special offers.

International Shipping

  • Currently, we ship only within the US and Canada. We plan to expand our shipping destinations in the future, so stay tuned!

Customs, Duties, and Taxes

  • For orders shipped outside of the US, customers are responsible for any customs, duties, or taxes imposed by their country’s regulations.
  • EarthAlign is not responsible for delays due to customs processing.

Damaged/Lost Orders

  • In the rare event that your order arrives damaged or is lost in transit, please contact us immediately. We are dedicated to resolving any shipping issues for our customers.
  • For damaged items, please keep the original packaging and provide photos if possible to assist with the claim process.

Thank you for shopping with EarthAlign. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us.